If you are encountering a message, "Your session has been logged out due to inactivity." and are prompted to log back in with your email address and password, it usually means your web browser cookies are being cleared, removed, or blocked. Connecting to the internet behind a firewall or through a proxy can also block cookies or connectivity. To correct the issue, please do the following:
- Configure your security settings to “allowlist” https://srar.selfreportedtranscript.com.
- Temporarily disable any firewall or AV software that may be blocking cookies or connectivity.
- Log out of your SRAR account and clear your web browser cookies. Restart your web browser and enable cookies within your web browser settings. Instructions will vary depending on your web browser, as follows:
- Chrome – Follow these instructions. You can also add https://srar.selfreportedtranscript.com as an exception.
- Firefox – Follow these instructions.
- Internet Explorer – Follow these instructions. You can use the default "Medium" setting or add https://srar.selfreportedtranscript.com as an exception.
- Microsoft Edge – At the top of the web browser in the right navigation, click the Menu icon and go to Settings > Privacy & security then set "Cookies" to Don't Block Cookies.
- Safari – Follow these instructions, and select Always Allow.
- All other programs and/or extensions – Some other applications, such as anti-virus software or security suites, may also remove cookies from your web browser. Please configure your settings to allow third-party cookies, add https://srar.selfreportedtranscript.com as an exception, and “allowlist” the SRAR (https://srar.selfreportedtranscript.com) wherever applicable.